Tag Archives: Additonal Mailbox

Attempting to Remove Additional Mailboxes from Outlook 2010 Fails

I had an issue escalated to me today where a mailbox that had been properly removed from the “Open These Additional Mailboxes” box in the Advanced properties of an Outlook profile did not disappear from Outlook as expected.

We attempted to remove the relevant keys that were still hanging out in:

HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profile

…and that did not correct the issue, even after a full reboot of the PC.

We then blew away the Outlook profile, permanently deleted everything in   C:\Users\%username%\AppData\Local\Microsoft\Outlook, and recreated the profile. That didn’t work either, so at this point I knew it had to be something on the Exchange server.

I removed the “Full Access” permission using the Exchange Management Console, and then closed and reopened Outlook. Sure enough, the additional mailboxes that were opened were now gone.

Now I’m curious 🙂 So, I go into the Exchange Management Console and add myself to the Full Access list for a resource mailbox I had never connected to or had the occasion to access. I opened up Outlook, and there it was. Funny enough, if I looked in the Advanced properties of my Outlook profile, it did not appear in the list of additional mailboxes to be opened.

Even more curious, I did some digging and found that this is in fact a “feature” of Exchange Server 2010 SP1 when using Outlook 2007 or Outlook 2010:

…which you can see for yourself at http://technet.microsoft.com/en-us/library/bb676551.aspx

I had not yet run in to this “feature,” but found it interesting enough to write about.